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Frequently Asked Questions

Local School Orders

Q. How do I order and bill to my school?

A: It's easy! Follow the steps below!

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Browse Products from category or search

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Click 'place order' and an invoice will be emailed to you! 

Browse products from our shop

Add item(s) to cart

Click checkout

Fill in shipping details (e.g school name & address

Delivery is free for orders above $150, else there will be a delivery charge of $25

Under payments, click manual payments. Choose between e-invoice, bank transfer, cheque or cash

Q. How much is shipping?

A: Shipping is free for orders above $150. There will be a $25 delivery fee for orders below $150.

Q. How long will delivery take?

A: Delivery will take 3-4 weeks after the order has been processed.  

Q. How long does it take to process my order?

A: We try our best to process your order on the same day. If you place an order after 12pm, it will be processed the following working day. Processing is where we will confirm your payment and the availability of the product. 

Q. Do you have a warehouse or shopfront where I can visit to try out your products?

A: Our storage facilities are based in Taiwan & China to save on inventory cost which ultimately translates to big savings for our customers. We have extensive contacts with the biggest instrument manufacturers in Asia namely Taiwan, China, Japan, India, Indonesia, Malaysia. We regularly attend trade shows and exhibition to source out the best instruments for our clients. Please contact us through email or call us if you need more information on any of our products.

(NO PAYMENT IS NEEDED AT THE POINT OF ORDERING)

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International/local Orders

Q. How long will delivery take?

A: Delivery will take 3-4 weeks after the order has been processed.  

 

Q. Do you ship internationally?

A: Yes we ship to most countries on the planet! Email us for more information. 

Q. Which payment methods do you accept?

A: For international orders, you may pay with credit card. For local orders, you may pay with credit card, bank transfer to Maybank 04101076991 or paynow to our UEN: 201919472K.

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