Frequently Asked Questions

School Orders

Q. How do I order and bill to my school?

A: It's easy!

 

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Click 'place order' and an invoice will be emailed to you! 

Browse products from our shop

Add item(s) to cart

Click checkout

Fill in shipping details (e.g school name & address

Delivery is free for orders above $150, else there will be a delivery charge of $25

Under payments, click manual payments. Choose between e-invoice, bank transfer, cheque or cash

Q. How much is shipping?

A: Shipping is free for orders above $150. There will be a $25 delivery fee for orders below $150.

Q. How long will delivery take?

A: Delivery will take 3-4 weeks after the order has been processed.  

Q. How long does it take to process my order?

A: We try our best to process your order on the same day. If you place an order after 12pm, it will be processed the following working day. Processing is where we will confirm your payment and the availability of the product. 

Q. Do you have a warehouse or shopfront where I can visit to try out your products?

A: Our storage facilities are based in Taiwan to save on inventory cost which ultimately translates to big savings for our customers. We have extensive contacts with the biggest instrument manufacturers in Asia and we regularly attend trade shows and exhibition to source out the best instruments for our clients. Please contact us through our live chat or email us if you need more information on any of our products.

 

 

 

 

Public Orders

(NO PAYMENT IS NEEDED AT THE POINT OF ORDERING)

Q. How long will delivery take?

A: Delivery will take 3-4 weeks after the order has been processed.  

 

Q. Do you ship internationally?

A: Yes we ship to most countries on the planet! Email us for more information. 

Q. Which payment method do you accept?

A: At the moment, we only accept bank transfer to Maybank 04101076991. We hope to roll out more payment platforms in the future for your convenience. 

5 F, #24-4, Lane 4, Qingnianyi Road
Lingya District, Kaohsiung City 802
Taiwan

Our Taiwan Warehouse

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Contact Us:

+ 65 9191 7032, +65 8840 0878 |  pataflafa.sg@gmail.com

10 Defu Lane 5, S539397

@2019 Pataflafa Pte. Ltd.

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